ACC PHYSIOTHERAPY

Injured in an accident? Dynamic Physio is an ACC registered provider at all three of our North Shore clinics. You do not need to see your GP first: our physiotherapists assess your injury and lodge your ACC claim at your first appointment, so your treatment can start straight away.

What ACC covers

ACC is New Zealand’s no-fault injury scheme. It covers injuries caused by an accident, wherever or however it happened, including:

• Sports injuries, such as sprains, muscle strains and ligament injuries
• Injuries at work, at home or in the garden
• Falls, slips and trips
• Car and road accidents, including whiplash
• Fractures and dislocations, once you are ready for rehabilitation

What ACC does not cover

ACC does not cover illness, or pain that has come on gradually without a specific accident. Examples include wear-and-tear arthritis and long-standing postural pain.

If you are not sure whether your injury qualifies, book an assessment or give us a call. Your physiotherapist will talk it through with you, and private treatment is available if your injury is not covered.

How to make an ACC claim at Dynamic Physio

1. Book an appointment online or by phone at your nearest clinic. No GP referral is needed.
2. Tell us how the injury happened. ACC needs to know the date, place and what you were doing.
3. We assess your injury and, if it is covered, lodge your ACC claim for you during the appointment.
4. Start your treatment. ACC usually confirms your claim by text within about a week.

Already have an ACC claim number from your GP, an after-hours clinic or the hospital? Bring it with you and we can continue your treatment under that claim.

What ACC physiotherapy costs

ACC pays part of the cost of each session and you pay the rest as a surcharge on the day. Community Services Card holders and students up to 18 receive a discount on ACC sessions. Current prices are on our fees page.

What your ACC treatment can include

• Hands-on treatment such as joint mobilisation and soft tissue work
• A tailored exercise and rehabilitation programme
• Dry needling and strapping
• Acupuncture at our Milford clinic
• 1-on-1 clinical Pilates as part of your rehabilitation
• Strength testing to track your progress and guide your return to sport

Knee, shoulder or back injury? Ask about Careway

Careway is an ACC-funded pathway for some knee, shoulder and spine injuries that coordinates your care and can speed up access to the right treatment. Dynamic Physio is a Careway provider. Find out about Careway.

If your injury is not covered by ACC

You can still see us privately. Many health insurers, including Southern Cross, contribute to physiotherapy, and we can provide receipts and clinical notes for your claim. See our fees page for private rates.

ACC physio at our North Shore clinics

Mairangi Bay

386 East Coast Road
Ph: 09 476 2166
Monday to Friday, 7am to 7.30pm

Long Bay

55a Glenvar Ridge Road
Ph: 09 553 8501
Monday to Friday, 7am to 7.30pm

Milford

215 Shakespeare Road
Ph: 09 869 6997
Monday to Friday, 7am to 7.30pm

ACC physiotherapy FAQs

Do I need a GP referral for ACC physiotherapy?

No. Physiotherapists can lodge ACC claims directly, so you can book straight in with us.

Is there a time limit for making an ACC claim?

ACC asks for claims to be lodged within 12 months of the injury. If your injury is older than that, talk to us and we will advise you.

Do I pay anything for ACC physio?

Yes. ACC pays part of the cost and you pay a surcharge at each appointment. See our fees page for current prices.

Does ACC cover acupuncture?

Yes, ACC can contribute to acupuncture for a covered injury. Acupuncture is available at our Milford clinic.

What happens if ACC declines my claim?

ACC will explain why, and you can ask them to review the decision. Your physiotherapist can help with information for the review, and you can continue treatment privately in the meantime.

Is ACC physiotherapy available at all three clinics?

Yes. Mairangi Bay, Long Bay and Milford are all ACC registered, and the process is the same at each.